Boldr
Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
Job Opportunity: Technical Support Representative at Boldr
About Boldr
Boldr is the first global B-Corp dedicated to delivering world-class client experiences while creating access to dignified, meaningful work in communities worldwide. We aim to employ over 5,000 people by 2027 and foster a culture grounded in our values: authenticity, curiosity, dynamism, operational excellence, and empathy. As a Technical Support Representative, you will provide hands-on technical troubleshooting, feature explanations, and best practice guidance. Your primary focus will be on delivering exceptional support to customers, partners, and colleagues in a fast-paced environment.
What You’ll Do as a Technical Support Representative
- Provide technical support to customers via phone, email, and chat.
- Respond to inquiries and alerts promptly, adhering to service level agreements (SLAs).
- Diagnose and resolve technical issues efficiently.
- Escalate complex issues to higher-level support when necessary.
- Stay updated on evolving technologies and participate in training sessions.
- Share knowledge with the team and assist in training new members.
- Gain a deep understanding of client products and services.
Requirements of a Technical Support Representative
- 3+ years of technical support experience, primarily via email and chat.
- General knowledge of web-based and mobile apps, SQL, and SaaS products.
- Familiarity with log-monitoring software like Datadog.
- Strong analytical and critical thinking skills with attention to detail.
- Passion for client satisfaction and creative problem-solving.
- Excellent conflict resolution skills and a calm demeanor in challenging situations.
- Native or near-native proficiency in written and spoken English.
Benefits
- Private health insurance.
- Paid time off (PTO).
- Training and development opportunities.
- Mental health program.
- SSS, Pag-Ibig, and PhilHealth coverage.
Join Us
If you’re passionate about creating exceptional customer experiences and thrive in dynamic environments, apply now to join Boldr and make a meaningful impact!
To apply for this job please visit jobs.workable.com.